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Store Policy

Production and Shipping

For all physical products, I am reliable for production. Some pieces are produced on demand some are in stock. Depending on the product I will let you know how long the production and shipping will approximately take.

Produced on-demand: The products are produced when you order them. This can take a few days depending on the product you order. With every order, I will give you an approximate shipping time

Preorder: Some products are available to preorder. If that is the case the period for production and shipping can take up to two months. It will be mentioned in the product description with what time you have to count with. 

Ready to ship: The products are there and ready to ship. This will take the least amount of time and you can get them right away. Depending on where you are in the world that will be pretty quick. 

International Shipping: International shipments may incur customs fees. Since each country’s customs policy is different, we can't always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally pay customs fees (like Switzerland), be prepared for that extra cost.

Returns Policy

Order Never arrived: So if your order simply does not want to arrive then definitely let me know! But there are two things you can do before.

  1. Check your address and see if it is correct. If it is incorrect I can resend the package to you for the cost of the shipping. No Problem. 

  2. If the shipping address is correct and it still didn't arrive please contact me at andrea@vollgas.studio with your order confirmation and I go investigate. That way I can replace your order and make sure it doesn't get lost again. 

Damaged Items: I want you to enjoy your product so the last thing that I wish for is for your product to arrive damages. So if it does then please get in touch with me for a replacement at no extra charge! I have a 14-day replacement policy for replacements. So make sure you don't wait too long to let me know that your product is damaged. 

To make the process a little more effective make sure to send me pictures and your order confirmation to andrea@vollgas.studio so I can get right on it. ❤️

All Items: There is no return on any type of product or service except it is lost or damaged. As I mentioned above I am a full-time traveler. I don't keep stock and there is no way for me to receive your returns or even to keep them anywhere and exchange them. Also, this is an on-demand order so it is made only for you. So make sure you check all the sizes and measurements before you buy because I want you to love your products. 

Digital Goods: I can't make any refunds or returns for digital goods.

Commissions: There are no returns on commissions (like the full-body portrait). Once it is done it is done. The work is put in, so I can't refund you. 

Shipping Costs

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments (only available by direct pickup)

Let's start by saying that you are absolutely fabulous. Thank you for checking out my queer, feminist art and illustration and considering supporting an artist.

Payment Methods

Switzerland: 

Depending on the size and weight of your order between € 2-5 

Free Shipping when you order for € 100 and more

International:

Depending on the size and weight of your order between € 5-10 

Free Shipping when you order for € 150 and more