For all physical products, I am reliable for production. Some pieces are produced on demand some are in stock. Depending on the product I will let you know how long the production and shipping will approximately take.
Produced on-demand: The products are produced when you order them. This can take a few days depending on the product you order. With every order, I will give you an approximate shipping time
Preorder: Some products are available to preorder. If that is the case the period for production and shipping can take up to two months. It will be mentioned in the product description with what time you have to count with.
Ready to ship: The products are there and ready to ship. This will take the least amount of time and you can get them right away. Depending on where you are in the world that will be pretty quick.
International Shipping: International shipments may incur customs fees. Since each country’s customs policy is different, we can't always cover these fees. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally pay customs fees (like Switzerland), be prepared for that extra cost.
Production and Shipping
Vollgas Studio will not sell, trade, or supply your information to anyone. The Shop part of this website collects personal information when you shop and register there. This information will be used to inform you of new products, sample sales, or updates on our site infrequently. You will be able to unsubscribe at any time. When you place an order through this website, we ask for your name, email address, phone number, billing address, shipping address and credit card number. We will use this information to fulfill your order and to communicate with you about it. Occasionally, Andrea Vollgas may need to contact you by email if there are questions regarding your order.
The contents of this website, and the website as a whole, are intended solely for personal, non-commercial (other than for the purchase of products from the website) use by the users of this website. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the contents, the website, or any related software. This includes illegal reproduction of work, copy, content and items that are available for purchase through the store.
Welcome to Vollgas Studio's website (referred here as “this website"). Please review the following basic terms that administer your use of and purchase of products from this website. Please note that your use of this website constitutes your agreement to follow and be bound by those terms (the "agreement"). We have created these Terms & Conditions to inform you what information we collect on this website, how we use your information, and the choices you have about the way your information is collected and used. Please read these Terms & Conditions carefully. Your use of this website indicates that you have read and accepted our privacy practices, as outlined in these Terms & Conditions.
Order Never arrived: So if your order simply does not want to arrive then definitely let me know! But there are two things you can do before.
Check your address and see if it is correct. If it is incorrect I can resend the package to you for the cost of the shipping. No Problem.
If the shipping address is correct and it still didn't arrive please contact me at firstname.lastname@example.org with your order confirmation and I go investigate. That way I can replace your order and make sure it doesn't get lost again.
Damaged Items: I want you to enjoy your product so the last thing that I wish for is for your product to arrive damaged. So if it does then please get in touch with me for a replacement at no extra charge! I have a 14-day replacement policy for replacements. So make sure you don't wait too long to let me know that your product is damaged.
To make the process a little more effectively make sure to send me pictures and your order confirmation to email@example.com so I can get right on it. ❤️
All Items: There is no return on any type of product or service except it is lost or damaged. As I mentioned above I am a full-time traveler. I don't keep stock and there is no way for me to receive your returns or even to keep them anywhere and exchange them. Also, this is an on-demand order so it is made only for you. So make sure you check all the sizes and measurements before you buy because I want you to love your products.
Digital Goods: I can't make any refunds or returns for digital goods.
Commissions: There are no returns on commissions. Once it is done it is done. The work is put in, so I can't refund you.
Credit / Debit Cards
Offline Payments - Cash or Twint (only available by direct pickup)
Vollgas Studio reserves the right to request further identification for credit card processing on any order you place with us. We may, in our sole discretion, refuse any order placed on this website. These restrictions may include orders placed by or under the same user account, credit card, and/or orders that use the same address information. In the event we need to make a change to or cancel an order, we will attempt to notify you via email/address/phone number provided when the order was placed.
Protecting your credit card information is important to me. I use the Secure Socket Layer (SSL) as provided by WIX to protect the security of your online order information as it is transmitted to our server. SSL technology encrypts your information to protect it from being deciphered by anyone other than Vollgas Studio.
Depending on the size and weight of your order between CHF 2 - 5
Free Shipping when you order for CHF 50 and more
Depending on the size and weight of your order between CHF 5 - 10
Free Shipping when you order for CHF 100 and more
Custom Fees / Duties / Taxes:
My shop is located in Switzerland. So if you buy from outside of Switzerland there might be customs fees, duties, or VAT charges that need to be paid when it arrives at your door. Please be aware that I am not responsible for any charges that might apply in your country.